We reserve the right to implement new elements as part of the Services including changes that may affect the previous mode of operation of the Services. We believe that any such modifications will enhance the overall Services, but it is possible that your opinion may vary.
Scheduled or emergency maintenance
System updates or upgrades
Technical issues or server failures
Third-party service provider outages
Circumstances beyond Lead Savage's reasonable control
May contain bugs, errors, or defects
May not function as intended or described
May be modified, discontinued, or removed at any time without notice
May result in data loss or corruption
May not be compatible with the production Platform
Are not subject to the same support or service level commitments as production features
Continue offering any Beta Feature
Migrate Beta Feature functionality to production
Provide support for Beta Features
Maintain data generated by Beta Features
The Platform and its entire content, data, features, Services, and functionality (including but not limited to text, graphics, videos, logos, button icons, databases, music, sounds, images, or other material that can be viewed on the Platform) ("Platform Content") are the property of Lead Savage or its licensors and are protected by copyright, trademark and other intellectual property laws, except as indicated below. Platform Content does not include User Contribution(s), as defined below. Any intellectual Property copyrighted by Lead Savage may not be transferred out of the account for any reason.
Use the Platform or any Services in any way that violates any applicable law or regulation.
Use the Platform or any Services for the purpose of exploiting, harming or attempting to exploit or harm anyone in any way.
Send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms of Service.
Transmit, or procure the sending of, any unlawful advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation.
Impersonate or attempt to impersonate Lead Savage a Lead Savage employee, another user or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing).
Engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Platform or any Services, or which, as determined by Lead Savage may harm Lead Savage or users of the Platform or expose them to liability.
Use the Platform or any Services in any manner that could disable, overburden, damage, or impair the Platform or interfere with any other party's use of the Platform, including their ability to engage in real time activities through the Platform.
Use any robot, spider or other automatic device, process or means to access the Platform for any purpose, including monitoring or copying any of the material on the Platform.
Use any manual process to monitor or copy any of the material on the Platform or for any other unauthorized purpose without Lead Savage's prior written consent.
Use any device, software or routine that interferes with the proper working of the Platform or any Services.
Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Platform, the server on which the Platform is stored, any server, computer, or database connected to the Platform, or any Services.
Attack the Platform via a denial-of-service attack or a distributed denial-of-service attack.
Otherwise attempt to interfere with the proper working of the Platform or any Services.
You, your employees, agents, and Clients will maintain in effect all licenses, permissions, authorizations, consents, and permits necessary to carry out the obligations under these Terms of Service.
You are fully responsible for your actions and the actions of your employees, agents, and Clients with respect to use of the Platform.
You are fully responsible for the use of the Services by your Clients. Lead Savage's agreement is with you, not your Clients.
You, your employees, agents and Clients will not misrepresent the Services.
You will provide these Terms of Service to your employees, agents, and Clients and confirm that all employees, agents, and Clients understand that they are subject to these Terms of Service if they use or offer the Services.
You own or control all rights in and to all content you provide to Lead Savage.
You will be solely responsible for all of your use of the Platform, including the quality and integrity of any data and other information made available to us by or for you through the use of the Services under these Terms of Service and each Service that you make available to your Clients.
You have provided, and will continue to provide, adequate notices and have obtained, and will continue to obtain, the necessary permissions and consents to provide your Client's data to us for use and disclosure in accordance with these Terms of Service and our Privacy Notice.
You, your employees, and your Clients will provide reasonable cooperation regarding information requests from law enforcement, regulators, or telecommunication providers.
Subprocessors are bound by confidentiality obligations
Subprocessors implement appropriate data security measures
Subprocessors use data only as necessary to provide services to Lead Savage
Subprocessors comply with applicable data protection laws
Cloud hosting and infrastructure services
Email and SMS/MMS delivery services
Payment processing services
Customer support and ticketing systems
Analytics and monitoring tools
Security and fraud prevention services
You are exclusively responsible for all communications sent using the Services, including compliance with all laws governing those communications such as the Telephone Consumer Protection Act ("TCPA") and the CAN-SPAM Act, and you agree that you understand and will comply with those laws.
You understand that your use of the Services may violate applicable laws if you do not comply with them. Lead Savage is not responsible for your compliance with laws and does not represent that your use of the Services will comply with any laws. You should consult a lawyer for legal advice to ensure your communications comply with applicable law.
Lead Savage is a technology platform communication service application provider only. Lead Savage does not originate, send, or deliver any communications to any recipient via SMS, MMS, email, or other communication method.
You, not Lead Savage are the maker or initiator of any communications. You control the message, timing, sending, fraud prevention, and call blocking. The Service is purely reactive and sends messages only as arranged and proscribed by you. All communications, whether, without limitation, SMS, MMS or email, are created by and initiated by you and/or your Clients, whether generated by you or sent automatically via the Services at your direction.
Any customer data provided to Lead Savage through any means, including without limitation, by inbound text, data imports, tablet sign-ins, API calls or manual entry, only includes data from individuals who have explicitly opted into your communications program and have explicitly agreed to receive your communications (whether by SMS, MMS, email, voice communication or other method) in accordance with applicable law, including without limitation the TCPA.
Lead Savage cannot control emails sent to "SPAM" or "Garbage" and it is your responsibility to ensure your messages and communications are being sent and received.
Lead Savage is a technology platform provider and communication service application provider only
Lead Savage does not determine the recipients, content, timing, or purpose of any communications sent through the Services
Lead Savage has no direct relationship with the recipients of communications sent through your use of the Services
You, not Lead Savage, are the "sender," "initiator," and "maker" of all communications sent through the Services
You exercise sole control over all aspects of communications, including message content, recipient selection, send timing, frequency, and opt-out mechanisms
Lead Savage's role is purely facilitative and reactive, executing only those communications you specifically direct or configure the Platform to send
You agree to indemnify, defend, and hold harmless Lead Savage and the Lead Savage Team from any and all TCPA claims, CAN-SPAM violations, or other communications-related regulatory claims arising from your use of the Services, regardless of whether such claims are brought against you, Lead Savage, or both. This indemnification obligation is in addition to those set forth in Section 23 and survives termination of these Terms of Service.
If you choose to purchase one or more of the Services provided on the Platform, you agree to pay all fees ("Fees") associated with the Services. Our monthly subscription provides tiered pricing for different levels of Services and products based on the Services you choose to use. In addition to our monthly subscription Services, you may purchase add-in Services for a one-time Fee or recurring subscription Fees. Fees may change from time to time. All Fees are exclusive of any applicable communications service or telecommunication provider (e.g., carrier) fees or surcharges (collectively, "Communications Surcharges"). You will pay all Communications Surcharges associated with your use of the Services. Communications Surcharges will be shown as a separate line item on an invoice. All Fees and Communications Surcharges are nonrefundable.
Treat such action as fraudulent activity and theft of services;
Immediately suspend or terminate your account;
Pursue all available legal remedies, including but not limited to civil litigation for breach of contract, fraud, and theft of services;
Report fraudulent activity to appropriate authorities for potential criminal prosecution;
Seek recovery of all amounts owed, including disputed charges, legal fees, collection costs, and any chargeback fees or penalties incurred by Lead Savage;
Report the fraudulent activity to credit bureaus and fraud prevention agencies.
Initiating a chargeback for active Services constitutes a material breach of these Terms of Service and waives your right to dispute resolution through Lead Savage. Any chargeback filed after proper account cancellation through https://account.leadsavage.io/bye will be handled in accordance with Section 7(f), and all Fees remain non-refundable.
Except as described below, all Fees assessed by Lead Savage are non-refundable, and Lead Savage does not provide Fee refunds or credits for partially used or unused subscriptions. If you sign up for a Service subscription but do not access the Service or Platform, you are still responsible for all Fees during the term of your subscription. If Lead Savage chooses at its sole discretion to issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future.
Where we materially modify these Terms of Service or Privacy Notice during a billing period and such modification adversely affects you, we may refund a portion of your subscription Fee equal to the remaining unused term, as we determine appropriate or as may be required by applicable law. To be eligible for a refund, you must provide written notice that (a) identifies your account and (b) requests cancellation of the specific Service. The cancellation will be effective upon our receipt of your notice and our determination that you are authorized to effect such cancellation. Please refer to Section 32 on how to provide notice to us.
Where a modification or interruption of Services adversely affects you and alternative remedies, as specified in these Terms of Service, are not available, we may refund a portion of your paid subscription Fee equal to the remaining unused term of your subscription, as we determine appropriate or as may be required by applicable law.
Financial records and transaction history (for tax, accounting, and audit purposes)
Records necessary for dispute resolution or pending legal proceedings
Information required to comply with legal obligations, court orders, or regulatory requirements
Aggregated, anonymized, or de-identified data that cannot be traced back to you
Abuse prevention and security logs
Communications related to legal notices or terms of service violations
Lead Savage may offer training to you related to how to use the Services. All training and associated information conveyed as part of it ("Training") is as-is, with no warranty, as explained further in Section 22 (Disclaimer). You know your own situation and your Clients, and you alone are responsible for how and whether you adopt any strategies learned through Training. Lead Savage makes no guarantees that Training will produce any particular outcome, and Training may in rare cases be counterproductive depending on your situation.
To access portions of the Platform or to register for or use the Services, you will be asked to provide registration details or other Information. It is a condition of your use of the Platform that all Information you provide is complete, current, and accurate. All Information you provide to register with the Platform, complete a transaction through the Platform, or otherwise is governed by our Privacy Notice, and you consent to all actions Lead Savage takes with respect to your Information consistent with our Privacy Notice.
You are responsible for maintaining the confidentiality of your user name and password ("Login Credentials"). You are responsible for all uses of your account and Login Credentials, whether or not authorized by you. You agree to notify Lead Savage immediately of any unauthorized access to or use of your account or Login Credentials or any other breach of security. Lead Savage reserves the right to disable your Login Credentials at any time in its sole discretion for any or no reason, including if, in Lead Savage's opinion, you have violated any provision of these Terms of Service. User accounts are non-transferable, and all users are obligated to take preventative measures to prohibit unauthorized users from accessing the Platform with his or her password.
A legitimate business acquisition, merger, or sale where your business is acquired by another entity
The death of an individual account holder
A court-ordered business succession or receivership
Legal documentation evidencing the succession event (purchase agreement, death certificate, court order, etc.)
Verification of the successor's identity and authority
Written acceptance by the successor of these Terms of Service
Payment of any applicable transfer fees as determined by Lead Savage
Then-current pricing and terms of service
Verification that all outstanding Fees are paid in full
Lead Savage's standard onboarding and verification procedures
You own or control all rights in and to the User Contributions and have the right to grant the license granted above to us, the Lead Savage Team, and our service providers, and each of their licensees, successors, and assigns.
All of your User Contributions do and will comply with these Term of Service.
You understand and acknowledge that you are responsible for any User Contribution you submit or contribute, and you, not Lead Savage have full responsibility for such content, including its legality, reliability, accuracy, and appropriateness.
Are unlawful, threatening, abusive, harassing, defamatory, deceptive, fraudulent, tortious, invasive of another's privacy, or includes graphic descriptions of sexual or violent content;
Victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability;
Infringes any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party; or
Breaches the security of, compromises or otherwise allows access to secured, protected or inaccessible areas of this Platform, or attempts to gain access to other network or server via your account on this Platform.
Portions of the Platform may be modified by you, incorporating your name, logo, trademark, and color scheme into your individual access area within the Platform. You are solely responsible for copyright, trademark or other intellectual property concerns connected with your and your Clients' customized look and feel of the Platform. You acknowledge that you may not be able to customize the Platform according to your unique branding to the extent that your customization would appear to be independently developed. Lead Savage may remove any of your modifications at any time without advance notice and with no liability to you.
From time to time, this Platform may include advertisements offered by third parties. You may enter into correspondence with or participate in promotions of the advertisers showing their products on this Platform. Any such correspondence or promotions, including the delivery of and the payment for goods and services by those third parties, and any other terms, conditions, warranties or representations associated therewith, are solely between you and the advertiser. We assume no liability, obligation or responsibility for any part of any such correspondence or promotion. You will ensure that these activities comply with all relevant laws.
You are submitting your Idea to Lead Savage on a voluntary, non-confidential, and gratuitous basis;
You grant Lead Savage and its designees a perpetual, irrevocable, non-exclusive, fully-paid up and royalty-free license to use any Idea you submit to Lead Savage without restrictions or payment or other consideration of any kind, or permission or notification to you or any third party. The license includes, without limitation, the irrevocable right to reproduce, prepare derivative works, combine with other works, alter, translate, distribute copies, display, perform, license the Idea, and all rights therein, in the name of Lead Savage or its designees throughout the universe in perpetuity in any and all media now or hereafter known;
Lead Savage may already be working on the same or a similar Idea, or it may have received a similar or identical idea from other sources;
The Idea represents your own original work, you have all necessary rights to disclose the Idea to Lead Savage and neither your disclosure of the Idea nor Lead Savage's review and/or use of the Idea will infringe upon the rights of any other individual or entity;
Disclosing your Idea to Lead Savage does not establish a confidential relationship or obligate Lead Savage to treat the Idea as confidential;
Lead Savage has no obligation to develop or use your Idea and does not owe you or anyone else any compensation for any use of your Idea or any Ideas that are related to or derived from your Idea;
Lead Savage assumes no obligation with respect to any Idea unless and until it enters into a written contract with you, and then only as expressed in such written contract;
If your Idea is the subject of a patent that is pending or has been issued, you have or will disclose that fact to Lead Savage. Lead Savage acknowledges that to the extent you hold a patent in the Idea, no license under any patent is granted to Lead Savage;
Any license to use a patented Idea shall be in the form of a written contract, and Lead Savage's obligations shall be limited to only those in such written contract;
Lead Savage is not obligated to review your Idea, give reasons for rejecting your Idea, or disclose any activities that are related to the subject matter of your Idea;
You will not construe Lead Savage's review of your Idea, or any discussion, negotiations or offer between yourself and Lead Savage relating to the possible purchase or license of your Idea, as recognition of the novelty, originality, priority, other rights, or value of your Idea, and Lead Savage's discussions or negotiations with you will not in any way impair Lead Savage's right to contest the validity or infringement of your rights;
You hereby irrevocably release and forever discharge Lead Savage and the Lead Savage Team from any and all actions, causes of actions, claims, damages, liabilities and demands, whether absolute or contingent and of any nature whatsoever, which you now have or hereafter can, shall or may have against Lead Savage or the Lead Savage Team with respect to the Idea, including without limitation in respect of how Lead Savage directly or indirectly uses the Idea, with the sole exception in respect of the foregoing release and discharge being your right to bring a claim of patent infringement; and
You agree that you are responsible for the content of the Idea and further agree (at Lead Savage's option and at your sole expense) to defend, indemnify, and hold Lead Savage harmless from any and all actions, claims, and liabilities, demands, whether absolute or contingent and of any nature whatsoever, damages, losses, costs, fees, fines or expenses, including reasonable attorneys' fees, which Lead Savage or the Lead Savage Team may incur as a result of use
an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
a description of the copyrighted work or other intellectual property that you claim has been infringed;
a description of where the material that you claim is infringing is located on the Platform, with enough detail that we may locate it;
your address, telephone number, and email address;
a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law; and
a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.
your physical or electronic signature;
identification of the content that has been removed or to which access has been disabled and the location at which the content appeared before it was removed or disabled;
a statement that you have a good-faith belief that the content was removed or disabled as a result of mistake or a misidentification of the content; and
your name, address, telephone number, and email address, and a statement that you will accept service of process from the person who provided notification of the alleged infringement.
The functionality, availability, security, or performance of Third-Party Services
Changes, modifications, or discontinuation of Third-Party Services
Third-Party Service pricing changes or fee structures
Data loss or security breaches originating from Third-Party Services
Compliance of Third-Party Services with applicable laws
Service interruptions caused by Third-Party Service failures
You agree that Lead Savage in its sole discretion, may suspend or terminate your access to the Platform (or any part thereof) for any reason, with or without notice, and without any liability to you or to any third party for any claims, damages, costs or losses resulting therefrom. Any suspected fraudulent, abusive or illegal activity may be grounds for barring your access to this Platform, and reporting you to the proper authorities, if necessary.
Not exporting, re-exporting, or transferring the Services or technical data to prohibited countries, territories, or regions
Not providing access to the Services to individuals or entities on restricted party lists (such as the Specially Designated Nationals List or Entity List)
Not using the Services for prohibited end-uses (such as development of weapons of mass destruction)
Obtaining any required export licenses or authorizations before exporting controlled technical data
You are not located in, under the control of, or a national or resident of any prohibited country or territory
You are not identified on any U.S. government restricted party list
You will not use the Services in violation of any U.S. export control or sanctions laws
In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of products and/or Services available through the Platform arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to: labor disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.
All notices to a party shall be in writing and shall be made via email. Notices to Lead Savage must be sent to the attention of Customer Service at [email protected]. You agree to allow us to submit notices to you either through the email address you provided when registering, or to any address we have on record. Notices are effective on receipt.